From Check-In to Check-Out: Hotel English Survival Guide

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Are you planning a trip abroad and staying at a hotel? Then, you need a Hotel English Survival Guide

Whether you’re a traveler or it’s your first time exploring a new country, communicating effectively with hotel staff can make all the difference in your experience.

Knowing essential English phrases for a hotel stay can help you avoid misunderstandings, express your needs and preferences, and get the most out of your trip.

In this post, I’ll provide you with a comprehensive survival guide of English phrases and expressions to use from check-in to check-out, ensuring that you have a smooth and enjoyable hotel stay.

Before You Arrive

TRIP Hotel English

Improving your English vocabulary before you travel can help you feel more confident and comfortable when communicating with hotel staff and other English speakers. Here are some tips to help you prepare specifically for hotel English vocabulary:

  1. Identify the vocabulary you need to know: Make a list of the hotel English vocabulary you think you’ll need to know when staying in a hotel, such as room types, amenities, and services. You can use travel guidebooks or online resources to help you.
  2. Study with flashcards: Once you have your list of vocabulary, create flashcards with the English words and their translations in your native language. You can use physical flashcards or digital ones like Quizlet.
  3. Listen to English podcasts or watch English videos: Listening to English spoken by native speakers can help you improve your listening comprehension and vocabulary. Look for podcasts or videos related to travel or hotels.
  4. Practice with a language exchange partner: You can find language exchange partners online who speak English and are learning your native language. Practice using the hotel English vocabulary with them in conversation.
  5. Read hotel reviews: Reading reviews of hotels in English can help you see the vocabulary used by other travelers. You can also learn about the experiences of other guests, which may help you prepare for your own stay.
  6. Use a bilingual dictionary or translation app: When you’re at the hotel and need to communicate with staff, you can use a bilingual dictionary or translation app to help you.
  7. Remember, improving your English vocabulary takes time and practice, so start preparing your hotel English as early as possible. With these tips, you’ll be ready to communicate effectively with hotel staff and enjoy your stay.

Making a Hotel Reservation:

When making a hotel reservation, it’s important to be clear about your needs and preferences.

Here are some common phrases to use when booking a room:

  • “Hello, I would like to make a reservation, please.”
  • “I would like to book a room for [number of nights].”
  • “Do you have any rooms available for [date range]?”
  • “I would like a [single/double/twin] room, please.”
  • “Could you please confirm the room rate?”
  • “Can I get a discount if I stay for [number of nights]?”

Asking for Specific Room Amenities:

When booking a hotel room, you may have specific needs or preferences, such as a non-smoking room, a view, or extra bedding.

Here are some phrases you can use to inquire about specific room amenities:

  • “Do you have any non-smoking rooms available?”
  • “Can I get a room with a view?”
  • “I need an extra bed in my room. Is that possible?”
  • “Can I request a room with a bathtub?”
  • “Can you confirm that the room has air conditioning?”

Inquiring About Hotel Policies and Fees:

It’s important to be aware of any hotel policies or fees before you arrive. Here are some phrases to use when inquiring about hotel policies and fees:

  • “What time is check-in/check-out?”
  • “Is there a late check-out option available?”
  • “What is the hotel’s cancellation policy?”
  • “Do you have a shuttle service from the airport?”
  • “Are there any additional fees I should be aware of?”

Checking In

check in Hotel English

When you arrive at the hotel, the check-in process is your first opportunity to communicate with the hotel staff. Here are some essential phrases and expressions to use during check-in:

Essential Phrases for Communicating with Hotel Staff during Check-In:

  • “Hello, I have a reservation under [your name].”
  • “Can I see your ID and credit card, please?”
  • “Here is your room key and a map of the hotel.”
  • “Breakfast is served from [time] to [time].”
  • “The gym and pool are located on the [floor/level].”

How to Ask for Assistance with Luggage or Transportation:

If you need assistance with your luggage or transportation, you can use these phrases to ask hotel staff for help:

  • “Can someone help me with my luggage, please?”
  • “Is there a shuttle service to [location]?”
  • “Could you call a taxi for me, please?”
  • “Is there a parking garage nearby?”

Phrases for Expressing Room Preferences or Making Special Requests:

If you have specific room preferences or special requests, you can use these phrases to communicate with hotel staff:

  • “Can I request a room with a [view/balcony]?”
  • “I would like a [quiet/accessible] room, please.”
  • “Can you provide me with extra towels/toiletries?”
  • “I need a wake-up call at [time].”
  • “Can I have a late check-out, please?”

HEADS UP! Learn these phrases and expressions and use them during check-in, to make sure that your stay at the hotel meets your needs and preferences. Remember to speak clearly and politely, and don’t be afraid to ask for assistance or clarification if needed.

During Your Stay

Once you’ve checked in and settled into your room, you may need to communicate with hotel staff for a variety of reasons during your stay.

Here are some phrases and expressions to use during your stay:

Common Phrases for Ordering Room Service or Making Restaurant Reservations:

If you’re hungry and don’t feel like leaving your room or the hotel, you can use these phrases to order room service or make restaurant reservations:

  • “Can I see the room service menu, please?”
  • “I would like to order [dish/meal].”
  • “What are the restaurant’s hours of operation?”
  • “Can I make a reservation for [number] people at [time]?”
collage Hotel English

How to Ask for Directions or Recommendations for Local Attractions:

If you’re exploring the local area and need help finding your way around, or want recommendations for local attractions, use these phrases to ask hotel staff for help:

  • “Can you recommend a good restaurant/bar in the area?”
  • “How do I get to [attraction] from here?”
  • “Is there a shuttle service to [location]?”
  • “What are the hours of [museum/attraction]?”

Phrases for Reporting Maintenance Issues or Requesting Housekeeping Services:

If you encounter any maintenance issues in your room, or if you need housekeeping services, you can use these phrases to communicate with hotel staff:

  • “There’s a problem with the [AC/TV/toilet], can someone come and fix it?”
  • “Can I request additional pillows/blankets/towels?”
  • “I need my room to be cleaned, can you send housekeeping?”
  • “Is it possible to have my room serviced at [time]?”

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Phrases you can use to ask about hotel amenities:

For example, if you’re traveling with children, you may want to research hotels that offer a kids’ club or family-friendly amenities.

  • Does your hotel have a kids’ club or any family-friendly amenities?
  • Are there activities for children or a play area for families at your hotel?
  • Is your hotel suitable for families with children? Are there any amenities or services that cater to families?
  • Do you offer childcare services or a supervised kids’ club for families staying at your hotel?
  • Are there any special amenities or services for families with young children, such as high chairs or cribs?
family Hotel English

When asking about family-friendly amenities, be specific about what you are looking for, such as a pool with a shallow end for kids or a playground on the property. This will help the hotel staff give you more accurate information about their offerings.

Or, If you’re on a business trip, you may want to look for hotels with a business center or conference rooms. And if you’re looking for a relaxing getaway, you may want to choose a hotel with a spa or pool.

By doing your research preparing your language notes and following these tips, you can have a better hotel experience and enjoy your stay to the fullest.

  • “Excuse me, does the hotel have a pool or gym?”
  • “Can you tell me if the hotel provides complimentary breakfast?”
  • “Are there any restaurants or cafes located within the hotel?”
  • “Can you tell me if the rooms have air conditioning or heating?”
  • “Do the rooms have a minibar or refrigerator?”
  • “Are there any laundry facilities available at the hotel?”
  • “Can you tell me if the hotel offers a shuttle service to the airport or nearby attractions?”
  • “Does the hotel have a 24-hour front desk?”
  • “Are there any meeting rooms or conference facilities available at the hotel?”
  • “Can you tell me if the hotel provides free Wi-Fi?”

Remember to ask politely and thank the hotel staff for their assistance. Additionally, you can always ask for a list of amenities or services offered by the hotel, which can help ensure that you do not miss anything during your stay.

Here are some examples of emergency situations that may occur in a hotel, along with sample English phrases you could use to communicate with hotel staff:

Fire emergency:

  • “Excuse me, there’s a fire in the building! What should I do?”
  • “I smell smoke in my room. Is there a fire?”
  • “The fire alarm is ringing. Should I evacuate the building?”

Medical emergency:

  • “I need to call an ambulance. Can you help me?”
  • “I’m feeling unwell and need to see a doctor. Is there a medical center nearby?”
  • “I have a medical condition and need help. Can you assist me?”

Security emergency:

  • “I think someone is trying to break into my room. Can you send security?”
  • “I saw something suspicious in the hallway. Should I call the police?”
  • “I feel unsafe in the hotel. Can you help me relocate to a different room?”

In any emergency situation, it’s important to remain calm and speak clearly to hotel staff. Be sure to provide as much detail as possible about the situation and follow the hotel’s emergency procedures.

Tips For a Better Hotel Experience

check out Hotel English

Research the hotel in advance:

Before you arrive at the hotel, research it online and familiarize yourself with the amenities, services, and policies. This can help you communicate more effectively with the hotel staff.

Use simple language:

When communicating with hotel staff, use simple language and avoid complex sentences or jargon. Stick to basic phrases and words to ensure clear communication.

Write down key phrases:

If you are not confident in your English language skills, consider writing down key phrases that you might need to use during your stay. This can help you communicate more effectively with hotel staff.

Speak slowly and clearly:

When speaking to hotel staff, speak slowly and clearly to ensure that you are understood. Take your time and don’t rush your words.

Use nonverbal communication:

If you are having difficulty communicating verbally, use nonverbal communication such as hand gestures or pointing to objects. This can help to convey your meaning more clearly.

Ask for clarification

If you don’t understand something that the hotel staff says, don’t be afraid to ask for clarification. Repeat what you think you heard and ask if you understood correctly.

Keep valuables safe

While most hotels have security measures in place, it’s still a good idea to keep your valuables, such as passports or money, in a safe or locked suitcase.

  • “Are there any safes in the hotel where I can store my valuables?”
  • “Can you tell me if the rooms have in-room safes or if there are any safes available for guests to use?”

HEADS UP! Remember to use polite language, such as “please” and “thank you,” and be patient if the hotel staff does not immediately understand you. A positive attitude can go a long way in making your hotel experience more enjoyable.

Checking Out

As your stay at the hotel comes to an end, you’ll need to check out and settle any outstanding charges. Here are some phrases and expressions to use during check-out:

Essential Phrases for Checking Out of the Hotel and Settling Any Charges:

  • “Can I check out, please?”
  • “Can you print my final bill?”
  • “I would like to pay by [cash/credit card].”
  • “Are there any additional charges or fees?”

How to Ask for Assistance with Transportation or Storing Luggage:

If you need assistance with transportation or storing your luggage, you can use these phrases to ask hotel staff for help:

  • “Can you call a taxi for me, please?”
  • “Is there a shuttle service to the airport/train station?”
  • “Can I store my luggage here for a few hours?”
  • “Can someone help me with my luggage?”

Phrases for Expressing Gratitude to Hotel Staff for their Services:

Finally, it’s always a good idea to express your gratitude to the hotel staff for their services during your stay. Use these phrases to show your appreciation:

  • “Thank you for your assistance during my stay.”
  • “I had a wonderful time here, thank you.”
  • “I appreciate your help with [issue/request].”
  • “The service here was excellent, thank you.”

HEADS UP! By using these phrases and expressions during check-out, you can ensure that your stay ends on a positive note and that you leave a good impression. Remember to settle any outstanding charges and collect your belongings before leaving the hotel.

Solo Travelers

When traveling solo, it is important to know some key phrases in English that may be useful in case of an emergency, security concern, or turmoil. Some of these phrases include:

  • “Help me, please!” – This can be used in a variety of situations, including if you are lost or in danger.
  • “Where is the nearest hospital/police station?” – This can be used if you need medical attention or are in need of assistance from law enforcement.
  • “I need to contact my embassy.” – This is a useful phrase to know if you have lost your passport or are facing any legal issues.
  • “I don’t understand.” – This can be used if someone is speaking too quickly or if you are having trouble understanding what someone is saying.
  • “How much does this cost?” – This is useful to know when shopping or bargaining for goods or services.

To ask about the embassy, you can use the following phrases:

  • “Excuse me, where is the embassy for [your country] located?”
  • “I need to contact my embassy. Can you please provide me with the phone number or address?”
  • “Is there a consular officer available at the embassy who can assist me?”

HEADS UP! Remember that in many countries, people may not speak English fluently or may have a different accent than what you are used to. It’s important to speak slowly and clearly and to use simple language when communicating with others.

Read my story to practice learn English by reading learning style.

It was supposed to be the trip of a lifetime. I had planned for months to visit Barcelona, Spain, and explore the city’s rich history and culture. But when I arrived, I quickly realized that something was very wrong.

There were protests and demonstrations in the streets, with crowds of people shouting and carrying signs. I didn’t know what they were protesting, but it seemed serious. As I made my way to my hotel, I saw a group of police officers gathered outside. They were wearing riot gear and carrying batons.

I checked into my hotel and tried to relax, but it was hard to ignore the chaos outside. I turned on the TV and saw that there had been a shooting just a few blocks away from my hotel. The TTC had stopped running, and the airport had been closed. I didn’t know what to do.

I tried to contact the embassy to ask for help, but I didn’t know where it was located. I felt helpless and alone. The situation seemed to be getting worse by the hour.

But then, I got lucky. I found out that there was one last bus leaving for the airport, and I managed to make it just in time. The airport was chaotic, with long lines and frustrated travelers, but I felt relieved to be leaving the city.

As I boarded my flight, I felt a sense of sadness and disappointment. I had been so excited to visit Barcelona, but the political turmoil had ruined my trip. And I couldn’t help but think about all the travelers who were still stuck there, unable to leave.

I can suggest some tips for travelers who may find themselves in a similar situation:

  • Stay calm and informed: In the event of political turmoil or other emergencies, it’s important to stay calm and informed. Monitor local news and social media for updates, and follow the instructions of local authorities.
  • Stay in contact with loved ones: Let family and friends know where you are and how you’re doing. Check-in with them regularly to provide updates and to let them know that you’re safe.
  • Have a plan: Before you travel, have a plan in place for emergencies. This should include knowing the location of your embassy or consulate, having emergency contact information for your airline and accommodations, and having a backup plan for transportation.

When you are not fluent in the language it is smart to secure the address and contact information of your embassy before you travel.

This is because in case of an emergency, such as losing your passport or being a victim of a crime, you will need to contact your embassy as soon as possible.

Having this information on hand will save you time and stress in a potentially difficult situation.

You can easily find the address and contact information of your embassy online. Most embassies have a website where you can find this information, or you can contact your embassy directly by phone or email to obtain it.

It is also a good idea to register with your embassy’s online service for citizens traveling abroad, which can provide you with important updates and alerts related to safety and security in the country you are visiting.

Common phrases and expressions

Common phrases and expressions are important in everyday communication because they provide a shared understanding between speakers and facilitate effective communication.

These expressions are often colloquial and may not be found in standard dictionaries or language textbooks, but they are widely used and understood by native speakers of a language.

Understanding these common phrases and expressions can help you sound more natural and fluent in your conversations. Here are some examples of common phrases and expressions if you are visiting English speaking country:

  • “How’s it going?” – This is a common greeting that means “How are you?” or “What’s up?”. Example: “Hey, John! How’s it going? Long time no see!”
  • No worries” – This is a way of saying “It’s okay” or “Don’t worry about it”. Example: “I’m sorry for being late.” “No worries, it’s not a big deal.”
  • Hang on a sec” – This means to wait for a moment. Example: “Can you hang on a sec? I need to grab my phone.”
  • “It’s not my cup of tea” – This means that something is not one’s preference or interest. Example: “I don’t really enjoy horror movies. They’re not my cup of tea.”
  • Break a leg” – This is a way of wishing someone good luck. Example: “Break a leg with your audition tomorrow!”

By understanding and using common phrases and expressions, you can improve your ability to communicate with native speakers and sound more natural and fluent. These phrases also offer insight into the culture and customs, helping you gain a deeper understanding of the language and its speakers.

Common idioms used in English-speaking countries

It’s important for travelers to have a basic understanding of common idioms used in English-speaking countries when staying at a hotel.

 Idioms are expressions that are unique to a particular language or culture and may not make sense when translated literally.

Understanding these idioms can help travelers communicate more effectively with hotel staff, understand directions and requests, and avoid misunderstandings.

Here are some common idioms that travelers may encounter at a hotel:

  • The early bird catches the worm” – This means that those who wake up early and take advantage of the day will be more successful than those who sleep in. Example: “If you want to get a good spot by the pool, you should go early. The early bird catches the worm.”
  • Make yourself at home” – This means that guests should feel comfortable and relaxed as if they were in their own home. Example: “Please make yourself at home and let me know if you need anything.”
  • Let’s touch base” – This means to meet and discuss something at a later time. Example: “Let’s touch base after breakfast to discuss our plans for the day.”
  • “Put your feet up” – This means to relax and rest. Example: “After a long day of sightseeing, you should put your feet up and watch some TV.”

Knowing these idioms can help travelers better understand and communicate with hotel staff, making their stay more enjoyable and stress-free.

Here are three examples of dialogues for travelers on the topic of “At the hotel”:

Checking In

Traveler: Hi, I have a reservation for tonight under the name Smith.

Hotel Staff: Great, welcome to our hotel! Could you please provide me with your ID and a credit card for incidentals?

Traveler: Sure, here you go. Hotel Staff: Thank you. Here’s your room key and some information about the hotel amenities. Let me know if you need any assistance during your stay.

Room Service

Traveler: Hi, I’d like to order some room service, please.

Hotel Staff: Certainly, what would you like to order?

Traveler: Can I get a Caesar salad and a cheeseburger, please?

Hotel Staff: Absolutely, and would you like anything to drink with that?

Traveler: Just a bottle of water, please. Hotel Staff: Great, your order will be up in about 20 minutes. Is there anything else I can help you with?

Checking Out

 Hotel Staff: Good morning, would you like to check out?

 Traveler: Yes, please.

Hotel Staff: Okay, let me just confirm your account balance. It looks like you have a balance of $50 for room service and phone calls. Would you like to pay for that now?

Traveler: Yes, I can pay for that with my credit card.

Hotel Staff: Great, thank you for staying with us. We hope to see you again soon!


What is the English word for a hotel?

The English word for hotel is “hotel.”

Some synonyms for “hotel” include:

  1. Inn
  2. Motel
  3. Lodge
  4. Hostel
  5. Hostelry
  6. Resort
  7. Guesthouse
  8. Bed and Breakfast (B&B)
  9. Accommodation

What is the word for reserving a room or making a reservation at a hotel?

The word for reserving a room or making a reservation at a hotel is “booking.” It can also be referred to as “reservation” or “booking a stay.”

Is it staying in or at a hotel?

Both “staying in a hotel” and “staying at a hotel” are commonly used and generally mean the same thing, which is temporarily residing in a hotel room.

However, “staying in a hotel” may emphasize the act of being inside the hotel room or building, while “staying at a hotel” may emphasize the location of the hotel itself.

So, you can use either phrase based on your preference or the context in which you are communicating.

How do I check into a hotel early?

Checking into a hotel early can depend on the hotel’s policies and availability of rooms, but here are some general steps that you can follow:

Contact the hotel in advance: Before you arrive at the hotel, it is a good idea to contact them and inquire about their early check-in policies. Some hotels may charge an extra fee for early check-in or may not have rooms available until their regular check-in time.

Here’s an example phrase you could use when checking into a hotel early:

“Hello, I was wondering if there are any available rooms for early check-in? I arrived in town earlier than expected and would greatly appreciate any assistance you can provide.”

Why are hotels called inn?

The term “inn” originally referred to a place where travelers could rest, eat, and obtain lodging for the night. The term has been used for centuries, dating back to medieval times when inns were common along the roads traveled by merchants, pilgrims, and other travelers.

In the modern context, the term “inn” is sometimes used interchangeably with “hotel,” although there are some differences between the two. Inns are often smaller and more intimate than hotels and may have a more rustic or historic feel.

They may also offer more personal service and amenities like a restaurant or bar.

Today, the term “inn” is still used for some types of accommodations, particularly in more rural or historic areas. For example, bed and breakfasts or boutique hotels may refer to themselves as inns to emphasize their unique character and welcoming atmosphere.

Conclusion: From Check-In to Check-Out: Hotel English Survival Guide

In conclusion, mastering essential English phrases for a hotel stay can greatly improve your travel experience.

From making a reservation to checking out, effective communication with hotel staff can ensure that your needs and preferences are met and that you have a smooth and enjoyable stay.

By using the phrases and expressions covered in this guide, you can feel confident and prepared to communicate with hotel staff during your next trip abroad.

Remember, practice makes perfect, so don’t be afraid to practice these phrases before your trip, and use them frequently during your stay.

By doing so, you’ll not only enhance your hotel experience but also improve your overall English language skills.

Happy travels!

Thanks for reading!

With love and respect,


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